Tuesday, September 19, 2006
Hampton Inn, Lexington Park
22211 Three Notch Road
Lexington Park, Maryland
United States 20653
For a Google map, click here
There is an old principle in writing about hotels, planes, and restaurants. Don't judge them by how they perform when things are going well. Reserve judgement until things go wrong. I remember trying to take an old TWA flight from JFK to Madrid shortly before TWA disappeared. The flight couldn't leave, and we were told to go away and come back in 24 hours. Accommodation? Find your own. Can you guarantee us a seat on tomorrow's flight? I can't even guarantee we will be here tomorrow. Shortly after that TWA disappeared. And I was glad!
Anyway, we arrived late at the Hampton Inn in Lexington Park to check into our room, and we were told we had the last room. When we went upstairs, we found the key would not work so the very nice person at the desk came to help. Even his new key would not work so he went to get a "hard" key, a metal one that you use the old fashioned way. As he tried to turn the key, a sad voice from behind the door politely asked if there was any reason why we trying to get into his room.
The desk clerk immediately apologized profusely, and we went downstairs. The first thing he did was to phone the sad man and tell him that there would be no charge for the night. Then he found us a room and said there would be no charge for us either.
I was so pleased that they seemed so anxious to please, and the next day the new person on duty at the desk apologized too and freely admitted that it was her fault.
In every other way, the stay was excellent. This hotel is well appointed with a very comfortable bed, a good large bathroom. Breakfast in the morning is included, and it was quite nice with good coffee.
As I have mentioned before, I really like Hampton Inns, and this was a great example of them going out of their way to please.
I only wish they would not use stryrofoam so much for breakfast!
Our room for the night, if we had not been given the free room, would have been about $95.